Contact Us | Foren Shop

Customer support

Our support team handles questions about products, orders, delivery, cancellations, returns and refunds.

Email: support@forenshop.in
Phone: +91 98765 43210
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Postal address: Unit 402, Orchid Business Park, Plot 14, Sector 7, Kharghar, Navi Mumbai, Maharashtra 410210, India
Returns address: Returns Centre, Gate 3, Warehouse B-12, Bhiwandi Logistics Park, Bhiwandi, Maharashtra 421302, India

Please do not post returns without approvalSend an item back only after we have confirmed the return and given you instructions. A parcel that arrives unannounced cannot be matched to an order, and we may be unable to process a refund for it. Start every return from your order in your account, or by writing to us.

What to expect

We aim to answer emails within 24 hours of receiving them, on working days.
Calls are answered during published support hours. Outside those hours, email is the reliable route.
Where a query needs input from a courier partner, a brand or a manufacturer, resolution can take longer. We will tell you that rather than leave you waiting.
We never ask for your card number, CVV, UPI PIN, net-banking password or any one-time password. Nobody from our team will ever request them, by any channel.

What to include in your message

A message with these details is usually resolved in a single reply rather than three:

Your order number, and the name the order was placed under.
The specific item the message is about, where an order has several.
What went wrong, in your own words, and what you would like us to do about it.
Photographs, if the item arrived damaged, defective or different from what was ordered — including the outer packaging and the shipping label.
A phone number the courier can reach you on, if a pickup is involved.

Things you can do without writing in

Track a shipment, view an invoice or download order details from your orders.
Cancel an order that has not been dispatched, from the order's own page.
Update your saved addresses and contact details in your profile.
Check delivery time and serviceability for your PIN code on any product page, before ordering.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 together with the rules made under it, the contact details of our Grievance Officer are published below. Please use this route if a complaint has not been resolved to your satisfaction through ordinary support.

Name: Ananya Sharma
Designation: Grievance Officer
Email: grievance@forenshop.in
Phone: +91 98765 43211
Address: Unit 402, Orchid Business Park, Plot 14, Sector 7, Kharghar, Navi Mumbai, Maharashtra 410210, India

When you write to the Grievance Officer:

Your complaint will be acknowledged within 48 hours of receipt.
We will work to resolve it within 30 days of receipt, and will keep you informed if a matter genuinely needs longer.
You will be given a ticket or reference number to quote in any follow-up.

Raising a grievance with us does not affect your right to approach a consumer forum or any other authority under Indian law at any time.

Business and other enquiries

For supplier proposals, bulk and corporate orders, partnership enquiries, media questions or anything else that is not a customer-support matter, write to support@forenshop.in with the subject line naming the topic. These are routed to the right team internally and may take longer than a support reply.