1. Where we deliver
- We deliver across India, to PIN codes served by our courier partners.
- You can check serviceability for your PIN code on any product page before you order.
- A small number of PIN codes are not serviceable, or are serviceable only for prepaid orders or only for lighter items. Where that applies, checkout will tell you.
- Some large or heavy items are delivered by a specialist courier and may be restricted to fewer locations.
- We do not ship outside India.
Deliveries are made to the address you enter at checkout. We cannot deliver to a post-office box, and a delivery to a hostel, hospital, campus or office is subject to that building's own access rules.
2. Order processing and dispatch
Once an order is confirmed, we pick, pack and hand it to our courier partner within 1–2 working days. You receive a dispatch notification with the courier's name and a tracking number when it leaves us.
A few things affect when the clock starts:
- Working days are Monday to Saturday, excluding public holidays and days on which our warehouse is closed.
- Orders placed after our daily cut-off, or on a non-working day, are taken up on the next working day.
- A cash-on-delivery order is processed once it has been verified, which can add a short delay if we are unable to reach you.
- Pre-order and made-to-order items are dispatched on the date stated on the product page, which overrides the standard window.
- An order containing several items may be split across shipments so that available items are not held back. You are not charged more for a split shipment.
3. Delivery timelines
Delivery time is counted in working days from dispatch, not from the moment the order was placed. The estimate shown on the product page and at checkout is specific to your PIN code and is the one we work to.
| Destination | After dispatch | Typical total from order |
|---|---|---|
| Metro cities | 2–4 working days | 1–2 + 2–4 working days |
| Other cities and towns | 4–7 working days | 1–2 + 4–7 working days |
| Remote, hill and island PIN codes | 7–10 working days | 1–2 + 7–10 working days |
4. Delivery charges
| Order value or type | Delivery charge |
|---|---|
| Orders of ₹499 and above | Free |
| Orders below ₹499 | ₹49 flat |
| Cash-on-delivery handling, where offered | ₹49 in addition to any delivery charge |
| Heavy, bulky or specialist-courier items | Shown on the product page and at checkout |
- The exact charge for your order is shown at checkout before you confirm. It is never added afterwards.
- Order value for the free-delivery threshold is the amount payable for the items after discounts and coupons, and excludes the delivery charge itself.
- If part of an order is returned and the remaining value falls below the free-delivery threshold, we do not retrospectively charge you for delivery.
- Delivery charges are refunded in full when we cancel an order, when an item arrives damaged, defective or incorrect, or when a whole order is cancelled before dispatch.
5. Tracking your order
- You can see the status of every order from your orders at any time.
- A tracking number and courier name are sent to you when the order is dispatched, by SMS and email.
- Tracking pages are operated by the courier and can take a few hours after dispatch to show their first scan.
- If tracking has not updated for more than two working days, write to us at support@forenshop.in with the order number and we will chase it.
6. Receiving your order
- Someone aged 18 or over must be present at the delivery address to receive the shipment. Delivery to another person at the same address is treated as delivery to you.
- The courier may ask for a one-time password, a signature or proof of identity before handing over a parcel. This protects you against a misdelivery.
- Please check the outer packaging before accepting. If it is torn, soaked, resealed or visibly tampered with, refuse the delivery and tell us the same day — that is much easier to resolve than a damage claim after acceptance.
- Where you are able to, an unboxing video or photographs taken while opening the parcel make a damage or missing-item claim far quicker to settle.
- Risk in the goods passes to you when the shipment is delivered.
7. If a delivery cannot be completed
- Our courier partners make up to three delivery attempts, normally on consecutive working days.
- If nobody is available, or the courier cannot reach you on the phone number given, the attempt is recorded and retried.
- After the final unsuccessful attempt the shipment is returned to us. We will contact you to arrange a re-dispatch or to refund the order.
- A prepaid order returned undelivered is refunded in full, less any delivery charge actually incurred where the delivery failed for reasons within your control — for example, an incorrect address or repeated unavailability.
- A cash-on-delivery order that is repeatedly refused or left undelivered may result in cash on delivery being withdrawn as an option on your account for future orders.
You can help avoid all of this by keeping your phone reachable during the delivery window, and by making sure the address includes a landmark, a flat or house number and a correct PIN code.
8. Changing an address after ordering
An address can usually be corrected before the order is dispatched. Contact us as soon as you can at support@forenshop.in or +91 98765 43210 with your order number and the corrected address. Once an order has been handed to the courier, the address can no longer be changed; you may cancel the shipment where the courier allows it, or refuse delivery and place a fresh order.
9. Questions about a delivery
Write to support@forenshop.in or call +91 98765 43210 during Monday to Saturday, 10:00 AM to 7:00 PM IST, quoting your order number. Our full support and grievance routes are on the Contact Us page.